> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usekinetic.com/llms.txt
> Use this file to discover all available pages before exploring further.

# NPS Score Field

> Configure Net Promoter Score elements to measure customer loyalty.

## NPS Score Element

The **Net Promoter Score® (NPS)** is a standard metric used to measure customer loyalty and the likelihood of users recommending your product to others.

### Configuration Options

The NPS element is designed to be simple and effective, providing the following settings:

* **Question:** Enter your specific NPS prompt (e.g., *"How likely are you to recommend \[Company Name] to a friend or colleague?"*).
* **Required:** Toggle on to to make this field mandatory.
* **Fill Background:** Toggle this on to highlight the score buttons with a solid background color when selected, or off to use a bordered style.

***

### Understanding the NPS Scale

The NPS element features a standardized scale from **0 to 10**.

<Info>
  **Why can't I change the scale?**
  The 0–10 scale is industry-standard. By keeping the scale fixed, you can accurately benchmark your score against global standards and track your brand's performance over time without data inconsistency.
</Info>

* **0–6 (Detractors):** Customers who are unhappy and may damage your brand through negative word-of-mouth.
* **7–8 (Passives):** Satisfied but unenthusiastic customers who are vulnerable to competitive offerings.
* **9–10 (Promoters):** Loyal enthusiasts who will keep buying and refer others, fueling your growth.

***

## Klaviyo Integration Settings

To ensure your data syncs correctly, configure the Klaviyo profile properties at the bottom of the settings panel.

### Set a Property Name

In the **Property Name** field, enter the key that will represent this question in Klaviyo (e.g., `NpsScore`).

### Automatic Data Sync

Once defined, the answer submitted by a user will be automatically saved under this property name in their Klaviyo profile.

### Follow Naming Conventions

**Important:** Spaces are not allowed in property names. Please use:

* **Capitalization** (e.g., `NpsScore`)
* **Underscores** (e.g., `nps_score`)