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To enable interactivity, Kinetic combines multiple MIME types within a single email. One of these is AMP. To ensure your interactive content displays correctly for Gmail users, your sender domain must be whitelisted by Google.

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Choose Your Path

There are two ways to handle the whitelisting process. We recommend letting our team handle the heavy lifting for you. This is the fastest and most reliable way to get approved.
  1. Invite our team: Add [email protected] as a Manager to your Klaviyo account.
  2. Ping us: Send a quick message to our support team or your account manager via slack or email.
  3. Wait for approval: Google typically takes around 10 business days to accept new submissions. We will notify you as soon as your domain is whitelisted.

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Option 2: Manual Whitelisting

If you prefer to manage the request yourself, follow Google’s standard procedure:
  1. Send an Example: You must send a real, dynamic email to Google’s whitelisting address [email protected] for review. The email must be production ready (not a test email) and include an AMP mime type.
  2. Submit the Request: Fill out Google’s AMP Sender Registration form.
  3. Wait for Review: Google generally takes 10 working days to process requests.
Read more about AMP whitelisting on the official website.

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Testing Before You Are Whitelisted

You don’t have to wait for the whitelisting process to finish to start testing your interactive forms. You can enable interactive previews for specific internal accounts immediately.

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1. Individual Account Settings

You can view interactive emails in your personal Gmail account before the domain is globally whitelisted:
  • Add your sender address to the “Always allow dynamic emails from this sender” setting in your individual Gmail account.
  • Now emails sent from this specific email address will render AMP in your inbox. Note: this will only effect the inbox where this setting was implemented and should only be used for testing purposes. You must remove this address from your settings once your whitelisting request has been accepted to varify if your account whitelisting has indeed taken effect.
Gmail AMP Settings Demo

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2. Workspace Admin Settings

If you are using Google Workspace (formerly GSuite), ensure your Workspace Admin has enabled Dynamic Email for the organization. If this setting is disabled at the admin level, whitelisting will not have any effect.

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Understanding Display Levels

Whether or not a user sees the interactive version of your email depends on the following logic:

Dynamic Content Disabled

If the user or admin has disabled dynamic email, they will see the Static Fallback version, regardless of whitelisting status.

Sender Whitelisted

Interactive content is displayed for everyone using the gmail client.

Sender Not Whitelisted

The interactive version is hidden by default. Users see the static fallback unless they have manually added your sender address to their individual account settings.

Individual Override

Adding a specific sender to your individual Gmail settings allows you to test the interactive version before the 10-day whitelisting period is over.
Don’t wait to start building! You can build forms, import Klaviyo templates, and send test emails in Kinetic while your whitelisting is under review. Everything you create now will automatically become interactive for your entire audience once the whitelist is active.